Legal Notice

Last updated: 1 October 2026

This Legal Notice applies to the Keepsake Creative website at www.keepsakecreative.co.za and should be read together with our Terms of Sale and Service, Privacy Policy, Shipping Policy, Refund Policy and any quotation, invoice, order confirmation or other agreement applicable to a particular transaction.

1. Website Operator and Business Information

This website is operated by:

Keepsake Creative
Legal status: Close Corporation (CC)
Registration number: 2008/029279/23
Place of registration: South Africa
Store owner / business contact: Cara-lee Keane
Physical / business address: Coral Grove, 100 Rocky Close, Milnerton, Cape Town, 7441, South Africa
Address for legal notices: Coral Grove, 100 Rocky Close, Milnerton, Cape Town, 7441, South Africa
Email: orders@keepsakecreative.co.za
Telephone / WhatsApp: +27 76 339 5772
Website: www.keepsakecreative.co.za

Keepsake Creative supplies promotional products, corporate gifts, clothing, workwear, headwear, bags, drinkware, stationery, technology products, displays, packaging and related products and services.

2. Website Use and Transactions

This website enables customers to browse products and services, submit enquiries and quotation requests, communicate with Keepsake Creative and, where available, purchase products online.

Purchases and other transactions are governed by our Terms of Sale and Service, together with any applicable quotation, invoice, order confirmation, approved artwork or other order-specific agreement.

Our Shipping Policy and Refund Policy contain further information regarding delivery, returns, exchanges, cancellations and refunds.

Nothing in this Legal Notice is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under applicable South African law.

3. Website Information

Keepsake Creative takes reasonable care to maintain accurate and useful information on this website.

Product descriptions, specifications, photographs, dimensions, colours, prices, stock availability and other information may nevertheless be affected by supplier information, manufacturing changes, stock movements, technical integrations, data feeds, photography, screen display and other factors.

Stock availability may change before an order is processed or confirmed.

We reserve the right to correct an obvious pricing, catalogue, technical, data-import or product-information error in accordance with our Terms of Sale and Service and applicable law.

Where a particular product characteristic, specification, colour, material, size, performance requirement or deadline is important, customers should contact Keepsake Creative before placing an order.

4. Website Availability and Technology Providers

Keepsake Creative uses third-party technology and service providers to operate its website and business systems.

These may include ecommerce platforms, hosting and cloud infrastructure providers, API and integration services, payment providers, analytics services and other technology providers.

Although we take reasonable steps to maintain the availability and security of our systems, we cannot guarantee that the website will always operate without interruption, delay or technical error.

Temporary website or third-party system interruptions may occur as a result of maintenance, internet outages, platform failures, security measures or other events outside our reasonable control.

Nothing in this section excludes liability that applicable law does not permit us to exclude.

5. Third-Party Websites and Services

The website may contain links to, integrations with or functionality supplied by independent third parties.

A link or integration does not necessarily constitute an endorsement of the third party or its products, services, content, privacy practices or terms.

When you interact directly with an independent third-party service, that party's own terms and privacy practices may apply.

Keepsake Creative is not responsible for independent third-party websites or content that we do not control, except to the extent that applicable law provides otherwise.

6. Intellectual Property

The Keepsake Creative name, branding and original website content owned by Keepsake Creative are protected by applicable intellectual-property laws.

Third-party product names, trademarks, photographs, designs and other intellectual property remain the property of their respective owners.

No content owned by Keepsake Creative may be reproduced, republished, distributed or commercially exploited without permission except where permitted by law.

Where customers provide logos, trademarks, artwork, photographs or other material for branding or production, the applicable provisions of our Terms of Sale and Service apply.

7. Privacy and Personal Information

Keepsake Creative processes personal information in accordance with applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), and our Privacy Policy.

Personal information may, where reasonably necessary and legally permitted, be processed by or shared with service providers including ecommerce providers, cloud infrastructure and API providers, payment providers, suppliers, production partners, courier companies and other parties involved in operating our business or fulfilling customer orders.

Some service providers may process personal information outside South Africa. International processing and transfers are handled as described in our Privacy Policy and subject to applicable POPIA requirements.

The Privacy Policy contains the full explanation of what personal information we collect, why we process it, who may receive it, international processing, retention, security and the rights available to data subjects.

If there is any conflict between this Legal Notice and our Privacy Policy in relation to the processing of personal information, the Privacy Policy will apply to that issue.

8. Electronic Communications

Keepsake Creative conducts a substantial part of its business electronically.

Subject to applicable law, communications, instructions, quotations, order confirmations, artwork approvals and other communications may be exchanged electronically, including through our website, email and other agreed electronic communication methods.

An agreement, instruction, approval or other communication will not be treated as invalid merely because it was communicated electronically where electronic communication is legally recognised for that purpose.

Customers are responsible for ensuring that the email address, telephone number and other contact details supplied to Keepsake Creative are accurate.

9. Website Disclaimer and Limitation of Liability

The website and its content are provided for the purpose of operating Keepsake Creative's business and providing customers with product, service and transaction information.

While reasonable efforts are made to keep the website accurate, secure and available, we do not warrant that the website will be uninterrupted or entirely free of technical errors.

To the fullest extent permitted by law, Keepsake Creative will not be responsible for indirect, incidental, special or consequential commercial loss arising solely from temporary website unavailability, a third-party service interruption or reliance on information that a reasonable user should have verified before making a material business decision.

This limitation does not apply where liability cannot lawfully be excluded or limited.

Nothing in this Legal Notice excludes or restricts any statutory warranty, consumer right, product-liability obligation or other protection which applicable South African law makes mandatory.

Liability relating specifically to the sale, production, branding or delivery of goods is dealt with more fully in our Terms of Sale and Service.

10. Disputes

If a customer has a complaint or dispute, we encourage them to contact Keepsake Creative first so that we have a reasonable opportunity to investigate and attempt to resolve the matter.

Dispute resolution relating to purchases and services is governed by our Terms of Sale and Service.

The parties may agree to mediation, arbitration or another appropriate alternative dispute-resolution procedure where suitable.

Nothing in this Legal Notice requires a consumer to waive a statutory right to approach an applicable regulator, ombud, tribunal, commission or court.

11. Governing Law

This website, this Legal Notice and transactions with Keepsake Creative are governed by the laws of the Republic of South Africa.

Applicable legislation may include, where relevant, the Electronic Communications and Transactions Act 25 of 2002, Consumer Protection Act 68 of 2008, Protection of Personal Information Act 4 of 2013 and other applicable South African legislation.

12. Relationship With Other Policies

This Legal Notice provides general information relating to the website and its operation.

Our Terms of Sale and Service govern purchases and services.

Our Shipping Policy governs delivery and courier arrangements.

Our Refund Policy governs returns, cancellations, exchanges and refunds.

Our Privacy Policy governs the collection, use, disclosure, storage and other processing of personal information.

Where an order-specific quotation, invoice, specification or other written agreement contains terms specifically agreed for that order, those terms will apply to the extent provided in our Terms of Sale and Service and permitted by law.

13. Changes to This Legal Notice

Keepsake Creative may update this Legal Notice from time to time to reflect changes in our website, services, technology, policies or applicable law.

The current version will be published on our website and the "Last updated" date will be amended accordingly.

14. Contact Keepsake Creative

Questions regarding this website or Legal Notice may be directed to:

Keepsake Creative
Email: orders@keepsakecreative.co.za
Telephone / WhatsApp: +27 76 339 5772
Address: Coral Grove, 100 Rocky Close, Milnerton, Cape Town, 7441, South Africa
Website: www.keepsakecreative.co.za